![]() ![]() You may then need to ask a PC technician for help to resolve this issue unrelated to Hatch Embroidery. If the issue persists after running Hatch Embroidery in your own user profile, then your user profile may be corrupt. Note: After these steps are done, Hatch Embroidery should be back to normal. Please confirm that it is working okay by running Hatch Embroidery in the new user profile. Ii) On the right-click menu, click the "Run as Administrator" option Note: when you reinstall Hatch Embroidery, please follow these steps: So, it will overwrite everything from the previous Hatch Embroidery installation. The software will regard the PC as a fresh PC. If you need help with this, follow the link below:ħ) Remove the Hatch Embroidery product code from above folderĨ) Then reinstall Hatch Embroidery. You need to set "show hidden folders" in the Options of File Explorer to be able to see it. A good way to do this would be to open two windows at once. Step 3: Once you click enter you will be inside of the folder you will copy the ESA files into. Note: For detailed instructions on how to create an admin user in Windows 10, please follow the link below:Ĭ:\Program Files (x86)\InstallShield Installation Information Step 2: Copy and paste ProgramDataWilcomHatch EmbroideryFONTS to the (C:) search. ![]() Name it "Test" and do not add a passwordģ) Assign "Administrator" privilege to "Test" user Here are the steps to complete this hard re-install:Ģ) Add a new user without a Microsoft account and without an email address. If this occurs, a hard re-install of the software is required as a new admin user. In some case, a user profile is corrupted and it results in an abnormal performance of Hatch Embroidery software, ie, strange error or design thumbnails issue persists. ![]()
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